Problems you may notice
• Washer fails to start or begin a wash cycle
• Error code 50 displays on the control panel
• Door or lid will not lock when you attempt to close it
• You hear clicking or buzzing sounds from the door/lid locking mechanism
• The control panel lights up but the drum does not rotate
• Wash cycle stops unexpectedly and displays error code
• Door or lid appears to close but does not feel fully latched
Possible Causes
• Door latch mechanism is misaligned or damaged
• Lid switch is faulty or not making proper contact
• Door strike plate is bent or worn
• Wiring connection to door lock sensor is loose or disconnected
• Foreign object is blocking the door or lid from closing completely
• Door hinge is bent causing improper door alignment
• Safety interlock switch has failed
• Moisture or corrosion on electrical contacts in the locking mechanism
• Control board is not receiving proper signal from door sensor
Precautionary measures
• Verify your washer is receiving power by checking that the outlet is functional and the power cord is securely plugged in
• Inspect your home's circuit breaker panel to confirm the breaker for your washer has not tripped; reset if necessary by switching it fully off then back on
• Open the door or lid fully and examine the edges for any visible debris, lint, or obstructions that may prevent proper closure
• Close the door or lid slowly and listen for a clear click or latch sound; ensure it closes completely with firm pressure
• Check that nothing is caught in the door frame or seal that would prevent a complete seal
• Visually inspect the door strike plate and latch for obvious damage, bending, or misalignment
• If you have a front-load washer, verify the door handle is fully pushed down after closing
• Turn off power to your washer at the circuit breaker for 60 seconds, then turn the breaker back on to reset the control system
• Run a test cycle to see if the error clears after the reset
• If the error persists after these checks, contact a professional appliance repair technician who can test the door lock mechanism and replace faulty components
Schedule Service
Fill out the details below — our team will reach out promptly
🔧 All fields are secure • We respect your time