Effective Date: April 13, 2026

At Fisher & Paykel Support Experts, we aim to provide professional and reliable appliance repair services. We value customer satisfaction and strive to ensure every service is completed with care and attention. This Refund Policy outlines the conditions under which refunds may be considered.

By using our website or booking a service, you agree to the terms described in this policy.

Service Eligibility for Refund

Refund requests may be considered in limited situations where service cannot be completed as expected. Because appliance repair services involve technician visits, diagnosis, labor, and parts, refunds are evaluated on a case-by-case basis.

A refund may be considered if:

  • The requested service cannot be performed due to technical limitations
  • The issue reported cannot be diagnosed after inspection
  • The service appointment is cancelled in accordance with the cancellation terms
  • Payment has been made in error or duplicate payment occurs

Refunds are generally not applicable once the service has been completed successfully.

Diagnostic Fee

In many cases, a diagnostic or inspection fee may be charged to identify the appliance issue. This fee covers the technician’s time and expertise required to assess the problem.

Diagnostic fees are typically non-refundable once the inspection has been completed, as the service has already been provided.

Parts and Labor

If replacement parts are required during repair, costs associated with parts and labor are usually non-refundable once the part has been installed or the repair has been completed.

If a part is unavailable or cannot be installed due to technical reasons, the payment related to that part may be reviewed for refund eligibility.

Service Cancellation

Customers may request cancellation of a scheduled appointment within a reasonable time before the technician visit. Refund eligibility may depend on the timing of the cancellation request.

Cancellations requested after the technician has been dispatched or arrived at the location may not be eligible for a full refund due to time and service costs incurred.

Refund Processing

If a refund is approved, the refund will be processed using the original payment method where possible. Processing time may vary depending on the payment provider and financial institution.

Refund processing time typically ranges between 5 to 10 business days.

Non-Refundable Situations

Refunds may not be provided in the following situations:

  • Service has been completed successfully
  • Issue arises due to misuse or external damage
  • Appliance develops a different problem after repair
  • Customer declines recommended repair after diagnosis
  • Delay caused due to customer unavailability

Each case is reviewed individually to ensure fair resolution.

Changes to Refund Policy

We may update this Refund Policy from time to time to reflect changes in service procedures or legal requirements. Updated versions will be published on this page with the revised effective date.

Contact Us

If you have questions regarding this Refund Policy or would like to request a refund review, please contact us through our website contact form with details of your service request.