Problems you may notice
• Washer displays error code 43 on the control panel
• Door or lid will not lock properly
• Washer refuses to start a cycle
• Door/lid appears loose or does not close completely
• Audible clicking sounds when attempting to close the door or lid
• Water may leak from around the door seal area
• Cycle stops mid-wash with error code displayed
Possible Causes
• Faulty door lock mechanism or solenoid
• Broken or misaligned door latch assembly
• Damaged door strike (the catch that the latch engages with)
• Worn door seals or gaskets preventing proper closure
• Electrical connection issues to the door lock component
• Control board failure affecting door lock signals
• Object or debris obstructing the door frame or latch area
• Defective lid switch assembly (top-load models)
• Worn hinges causing door misalignment
• Moisture or corrosion affecting lock contacts
Precautionary measures
• Power down the washer completely by turning off the dedicated circuit breaker for 60 seconds, then turn it back on to reset the appliance control system
• Visually inspect the door frame, seal, and latch area for any visible damage, cracks, or debris
• Ensure the washer door or lid closes completely and seats evenly without gaps
• Listen for unusual clicking or grinding sounds when closing the door—these may indicate mechanical damage
• Check that nothing is blocking or preventing the door from closing fully (clothing, detergent dispensers, etc.)
• Verify the power cord is fully inserted into the wall outlet and the outlet is functioning properly
• Test the outlet by plugging in another appliance to confirm power delivery
• Inspect the circuit breaker panel to ensure the washer's breaker has not tripped; reset if necessary
• Confirm both hot and cold water supply valves behind the washer are turned on fully
• Check inlet hoses for kinks, pinches, or crushing that could affect water pressure sensors
• Run an empty test cycle to see if the error recurs without a load
• Ensure you are not overloading the washer, as excessive weight can prevent proper door closure
• If the error persists after these checks, contact a professional appliance repair technician or appliance repair support service for diagnosis and repair of the door lock assembly
Schedule Service
Fill out the details below — our team will reach out promptly
🔧 All fields are secure • We respect your time
