Problems you may notice
• Washer will not start or begin a cycle
• Door or lid will not lock properly
• Drum does not spin during wash or rinse cycles
• Error code E9 displays on the control panel
• Audible clicking sounds when attempting to close the door or lid
• Washer stops mid-cycle and displays the error code
Possible Causes
• Door latch mechanism is worn, damaged, or misaligned
• Lid lock sensor has failed or is not making proper contact
• Door strike plate is bent or obstructed
• Electrical connection to the door lock assembly is loose or corroded
• Foreign debris or lint buildup around the door seal or latch area
• Faulty door lock solenoid preventing proper locking engagement
• Control board malfunction preventing door lock signal from activating
Precautionary measures
• Verify the washer is receiving power by checking that it is plugged in securely and your home's circuit breaker has not tripped
• Inspect the door or lid for any visible damage, misalignment, or obstructions
• Ensure the door or lid closes fully and latches completely with an audible click
• Check around the door seal and latch area for lint, detergent residue, or debris and clean gently with a damp cloth
• Visually inspect the door strike plate (the metal part the latch engages with) for bending or damage
• Confirm water supply valves behind the washer are fully open
• Check inlet hoses for kinks or pinches that may restrict water flow
• Verify you are using the correct amount of detergent for your load size and water hardness
• Ensure clothing is distributed evenly in the drum to prevent imbalance
• Reset the washer by turning off the circuit breaker for 60 seconds, then turn it back on
• If the error persists after these checks, contact a professional appliance repair technician to inspect and repair the door lock assembly or control board
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