Problems you may notice
• Washer will not start or begin a wash cycle
• Door or lid will not lock properly
• Error code E3 displays on the control panel
• Washer drum does not spin or agitate
• Unable to close the door or lid completely
• Clicking or unusual sounds when attempting to close the door
Possible Causes
• Door latch mechanism is misaligned or broken
• Lid switch sensor is faulty or not making proper contact
• Door lock solenoid has failed
• Wiring connection to door lock assembly is loose or disconnected
• Foreign object is blocking the door or lid from closing fully
• Door hinges are damaged or bent
• Control board is not sending proper signal to door lock
• Strike plate on door frame is misaligned
Precautionary measures
• Ensure the washer is powered off and unplug it from the electrical outlet for 60 seconds, then plug it back in and try to start a cycle
• Check the circuit breaker in your home's electrical panel to ensure it has not tripped; reset if necessary
• Visually inspect the washer door or lid to ensure it closes completely and there are no visible obstructions
• Look inside the door frame and around the latch area for any debris, lint, or foreign objects that may prevent proper closure
• Gently attempt to open and close the door or lid multiple times to see if it engages properly
• Verify the door or lid is fully latched and listen for an audible click when closing
• Check that the washer is sitting level on the floor and not tilted
• Ensure the water supply valves located behind the washer are fully turned on
• Inspect both inlet water hoses for kinks, pinches, or damage that could affect operation
• If the issue persists after these checks, contact a professional appliance repair technician to diagnose and repair the door lock assembly or control board
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